It has come to the notice of the Company that unauthorized individuals or
organizations are falsely using the HDFC Sales Private Limited ("HSPL") Name/Logo in an attempt to
provide fake employment offers and soliciting transfer of money for procedural/agency fees and
fraudulently secure unlawful gain on behalf of HSPL and entities within HDFC Group of Companies.
HSPL shall not be responsible for the content of any such information nor shall it be liable for any
conclusion, loss or damage of any nature whatsoever suffered or may be suffered by any part or
members of the public arising from or as a result of reliance on or usage of any information from
portals, websites or e-mail domains which are not authorized by HSPL.
HSPL officials do not communicate via generic email addresses such as Hotmail, Yahoo. All
communications will always originate from a verifiable HSPL e-mail address (domains of @hdfcsales.co.in or @hdfcsales.com) and not from any free web
based email accounts.
HSPL and HSPL authorized recruitment agents/ agencies do not ask for payments from applicants at
any point in the recruitment process.
Individuals who are successful in gaining an offer of employment from HSPL, whether directly or
indirectly are always required to go through a formal recruitment process. During our
recruitment process, the candidate will, in general, meet in person with an HSPL employee or
representative for an interview before any formal offer is made.
Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters
Implement a comprehensive dialing strategy based on analytics which encompasses manual, preview and predictive dialing campaigns in combination with attended messaging and blast campaigns.
Develop, analyze and distribute agent statistics and identify trends to help determine the need for strategy changes and/or training
Optimize daily performance on the Dial Connection Telephony platforms and ensures appropriate staffing levels are in place to meet and exceed the necessary inbound and outbound call/contact volume
Responsible for day-to-day administration and monitoring of predictive dialer system including design, build and maintenance of campaigns, calling lists, filters, reports and list strategies
Manage dialer performance metrics to world class standards including service levels, occupancy and call routing to ensure KPI's are surpassed
Executing dialer strategy for multiple departments
Manage daily campaign strategies and campaign loads are penetrated efficiently and effectively including left messages via human or virtual
Responsible for development, testing, implementation and production of daily business reporting
Completes regular Quality Assurance monitoring of the dialer systems and processes
Ensure State/Country compliance requirements
Functions as primary point of contact to dialer strategies (sales) and advocate for team strategic insight, results and makes recommendation for process/system changes
Identifying and implementing process improvements.
Effective communication verbal and written skills, excellent time management and organizational skills, attention to detail and problem solving skills and demonstrated analytical competencies
Location:
Mumbai
Branch:
Mahape
Experience:
4 - 6 years
Salary Range:
As per industry standard
Functional Area:
Telesales/Telemarketing Executive/Officer
Employment Type:
Permanent
Desired Candidate Profile:
Minimum 4 years’ previous experience in a high volume contact center while possessing the ability to handle multiple priorities and projects simultaneously
Technically competent on the Dial Connection systems and involve in CRM integration with dialer system.
Will be able to drive the shift alone and will be able guide subordinates in require situation.
Technically strong and will be able to manage PAN INDIA dialer operations.
Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, supervisors, subject matter experts, and application users
Communicate and collaborate with developers and subject matter experts to establish the technical and functional requirements for new contact center and marketing driven initiatives
Strong analytical skills required, including an extensive understanding of how to interpret department business needs and translate them into application and operational requirements
Advanced PC skills, specifically with Microsoft Access and Excel, including the ability to download, import and export files, as well as creates and utilizes pivot tables and macros. Experience with Word, SQL and/or Business Objects required.
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Our Team Says
Don’t just take it from us; let our employees do the talking!
Dayanand Shevale, Area Manager,
Mortgage Sales
“My tenure with HDFC Sales has been eventful and fulfilling. I was
assigned the role of a ’Subject Matter Expert‘. Meanwhile, I was detected with a severe
medical condition which impacted my personal and professional life for around a year. Due to
the flexible working environment and extended support by my peers and manager, I was able to
see through my situation.”
Varoon Joshua, Territory Manager,
Mortgage Sales
“HDFC Sales is the first firm where I shifted my domain from HR to
Sales & Marketing. The only experience that I brought to this job was people-management. My
seniors were kind enough to give me the opportunity. As a Team Manager, I have learned a
lot, built networks, grown from managing a team of 12 to now 48 people as an Assistant Sales
Manager. 6 years on, I am still learning, building better relationships, understanding
people and helping my team make the most of their experience with HDFC Sales.”